We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return the items within 60 days from the purchase date.
Returns Policy
You can return products purchased online within 60 days from the date of purchase. Returns are free and easy. Please note that returns are subject to the following conditions:
- Items must be returned in their original, unused, and unwashed condition, with all original tags and labels attached.
- For hygiene reasons, we cannot accept returns of swimwear, lingerie, bodysuits, or accessories like earrings if the original protective packaging is missing or opened.
- A proof of purchase is required.
How to Return Your Order
We offer a simple returns process. You can choose one of the following options:
1. Return by Mail (Prepaid Label)
This is the easiest way to return your items. You can initiate your return online through our website. Simply visit the Returns section of our website, enter your order number and email address, and follow the instructions to print a prepaid shipping label. Pack your items securely in the original package if possible, attach the label, and drop it off at your nearest authorized shipping location.
2. Return via Drop-Off Point
You can also return your package using our network of drop-off locations. After initiating your return online and generating your label, you can drop off the packed parcel at a participating location.
Important Information for Mail Returns:
- Please allow up to 14 business days from the day you drop off your return for it to be processed and inspected at our warehouse.
- Once your return is processed and accepted, we will issue your refund to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
- The refund process may take additional time to appear on your account, depending on your bank or card issuer.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order on our website.
Faulty or Damaged Items
In the rare event that you receive a faulty or damaged item, please contact our Customer Service team immediately. We will gladly assist you and arrange for a return and replacement or refund, according to your preference.
Return Status
You can check the status of your return at any time by logging into your account on our website and viewing your order history.
Our Policy
We are committed to providing you with a smooth and satisfactory shopping experience. Our goal is to ensure you are happy with your Tezenis products.