Terms and Conditions of Use

1. General Information
The website www.tezenisusa.com (the “Site”) is an e-commerce platform operated by tezenisusa.com, providing the online sale of Tezenis brand products (the “Products”) to users (the “User” or “Users”). Access to and use of the Site are governed by these General Terms and Conditions of Use (the “Terms”). Please read these Terms carefully before using the Site. By accessing and using the Site, the User unconditionally accepts and agrees to be bound by these Terms. If the User does not accept these Terms, they must refrain from using the Site.

2. Amendments to the Terms
tezenisusa.com reserves the right to update and modify these Terms at any time without prior notice to adapt them to changes in the Site or changes in legislation. The User is bound by the Terms in force at the time of their use of the Site. Therefore, the User is advised to regularly consult this page to check for any updates.

3. Intellectual Property
All content published on the Site, including but not limited to texts, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of tezenisusa.com, the Tezenis brand, or its content suppliers, and is protected by applicable national and international intellectual property laws. The compilation of all content on the Site is the exclusive property of tezenisusa.com and is protected by copyright laws. All software used on the Site is the property of tezenisusa.com or its software suppliers and is protected by copyright laws. Any reproduction, modification, distribution, transmission, republication, display, or performance of the Site’s content without prior written authorization from tezenisusa.com is strictly prohibited.

4. Use of the Site
The User is granted a limited, revocable, non-exclusive, and non-transferable license to access and make personal, non-commercial use of the Site. This license does not include any right to: (a) resell or commercially use the Site or its content; (b) collect and use product listings, descriptions, or prices; (c) make any derivative use of the Site or its content; (d) download or copy account information for the benefit of another merchant; or (e) use data mining, robots, or similar data gathering and extraction tools. The User may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of tezenisusa.com without prior express written consent. The User may not use any meta tags or any other “hidden text” utilizing the name or trademarks of tezenisusa.com without prior express written consent. Any unauthorized use automatically terminates the license granted by tezenisusa.com. The User is responsible for ensuring that their use of the Site complies with all applicable laws and regulations.

5. User Account
To make purchases on the Site, the User may need to create a personal account. During registration, the User must provide accurate and complete information and keep this information updated. The User is responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. The User agrees to notify tezenisusa.com immediately of any unauthorized use of their account or any other security breach. tezenisusa.com reserves the right to refuse service, terminate accounts, or remove/edit content at its sole discretion.

6. Purchases and Sales Contract
The information presented on the Site constitutes an invitation to treat, not an offer to sell. By placing an order, the User makes a binding offer to purchase the selected Products. The sales contract is concluded only when tezenisusa.com sends an order confirmation email. tezenisusa.com reserves the right to refuse any order at its sole discretion. All orders are subject to Product availability and validation of the payment method.

7. Prices and Payment
Product prices are as displayed on the Site. tezenisusa.com reserves the right to change prices at any time without notice, but such changes will not affect orders for which an order confirmation has been sent. The Site uses secure payment systems. Payment must be made using one of the methods indicated on the Site at the time of order.

8. Shipping and Delivery
Product delivery will be made to the address specified by the User during the ordering process, within the times and according to the methods indicated on the Site. Delivery times are approximate and not guaranteed. tezenisusa.com is not liable for delays in delivery attributable to the courier or force majeure events. Upon delivery, the User must check the integrity of the packaging and the conformity of the Products. Any anomalies must be reported immediately.

9. Right of Withdrawal and Returns
The User, as a consumer, has the right to withdraw from the sales contract without penalty and without specifying the reason, within the legal timeframe. To exercise this right, the User must notify tezenisusa.com of their decision to withdraw within the prescribed period. The Products must be returned intact, in their original packaging, and with all tags attached, in accordance with the return instructions provided on the Site. The cost of returning the Products for withdrawal is borne by the User, unless otherwise stated.

10. Warranty and Complaints
The Products sold on the Site are covered by the legal warranty of conformity. Any lack of conformity must be reported to tezenisusa.com within the legal deadlines. For any complaint or request for information regarding the Products or orders, the User can contact Customer Service through the appropriate form available in the “Customer Service” section of the Site.

11. Limitations of Liability
To the fullest extent permitted by law, tezenisusa.com shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way connected with the User’s access to, use of, or inability to use the Site or the Products, even if tezenisusa.com has been advised of the possibility of such damages. The Site is provided on an “as is” and “as available” basis without any warranty of any kind, either express or implied. tezenisusa.com does not guarantee that the Site, its servers, or communications sent from tezenisusa.com are free of viruses or other harmful components.

12. Links to Third-Party Websites
The Site may contain links to external third-party websites. These links are provided solely for the User’s convenience. tezenisusa.com has no control over the content of these sites and assumes no responsibility for them. The inclusion of any link does not imply endorsement by tezenisusa.com of the linked site. Access to linked sites is at the User’s own risk.

13. Privacy
The processing of the User’s personal data carried out through the Site is conducted in compliance with applicable data protection laws. For detailed information on the processing of personal data, the User is invited to consult the Privacy Policy available on the Site.

14. Applicable Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of [Country where the company is legally established], without regard to its conflict of law principles. Any dispute relating to the interpretation, execution, or validity of these Terms shall be subject to the exclusive jurisdiction of the courts of [City, Country where the company is legally established].

15. Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The failure of tezenisusa.com to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms constitute the entire agreement between the User and tezenisusa.com regarding the use of the Site.