Shipping Information
Welcome to Tezenis USA! We strive to make your shopping experience as smooth and enjoyable as possible. Below you’ll find all the information you need about our shipping policies, delivery times, and shipping methods.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. Please note that delivery times are estimates and may vary depending on your location and the time of year.
| Shipping Method | Delivery Time | Details |
|---|---|---|
| Standard Shipping | 5-7 business days | Our most economical option for deliveries within the United States. |
| Express Shipping | 2-3 business days | Faster delivery for those who need their items sooner. |
| Next-Day Shipping | 1 business day | For urgent orders, available for most locations. |
Please note: Orders placed on weekends or holidays will be processed on the next business day. Business days are Monday through Friday, excluding federal holidays.
Shipping Destinations
We currently ship to all 50 states within the United States. At this time, we do not offer international shipping outside of the United States.
Order Processing
Once you place an order, it typically takes 1-2 business days for us to process it before it ships. During peak seasons or sales events, processing times may be slightly longer.
You will receive a confirmation email with your order details shortly after placing your order. Once your order has shipped, you will receive another email with tracking information so you can follow your package’s journey.
Shipping Costs
Shipping costs are calculated based on the shipping method you select and the total weight of your order. We offer free standard shipping on all orders over a certain amount. Please check our website for current promotions and free shipping thresholds.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery on our website.
Undeliverable Packages
Occasionally, packages are returned to us as undeliverable. This can happen for several reasons:
- Incorrect or incomplete address provided
- Failed delivery attempts
- Package unclaimed at the delivery location
If your package is returned to us, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Change of Address
If you need to change your shipping address after placing an order, please contact us as soon as possible. We can only modify the shipping address if your order has not yet been processed for shipment. Once an order has been shipped, we cannot change the delivery address.
Multiple Shipments
If your order contains items with different availability dates, we may ship them in separate packages to ensure you receive available items as quickly as possible. You will not be charged additional shipping fees for multiple shipments.
Shipping Restrictions
Some items may have shipping restrictions due to their size, value, or nature. These restrictions will be noted on the product page. We reserve the right to cancel any order that violates our shipping policies.
Holiday Shipping
During holiday seasons, we recommend placing orders early to ensure timely delivery. Please check our website for specific holiday shipping deadlines and information.
Important: The customer is responsible for providing accurate shipping information. We are not responsible for delays or non-delivery resulting from incorrect addresses provided by the customer.